If you are not completely satisfied with your purchase due to a product defect, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy. Please contact us via info@gelstorm.com if the goods were received damaged due to freight handling. You must provide us with proof of purchase photos within four (4) days of receiving the goods to show the damaged done. We can file a claim to rectify the problem.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at info@gelstorm.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return. Please contact us for product returns so we can make arrangements.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS  

The following items cannot be returned or exchanged: 

•     Products that do not return in the same condition as received.  

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

616-914-0067

info@gelstorm.com

Note: All delivery windows are in business days and do not include weekends. Order processing time is not included in this delivery window. Order processing begins on the first business day after the order has been placed.

Orders containing LiPO/Li-ION batteries and cannot be shipped expedited due to restricted shipping.

Order Processing:

Orders placed on through our website take approximately 1 business day to process. This includes time to ensure the payment has been processed, the order has been screened for approval, and the shipping address verified. Orders placed after 12:00 pm CST on business days may not be processed until the next business day. Additional factors may delay processing time based on customer response time as outlined in the Order Approval section.

Order Approval:

Orders that require additional verification, anti-fraud verification, and/or address validation may delay the processing and/or shipping times depending on customer response time. Our customer service staff will contact you via email and/or phone within 1 business day for orders that require additional verification. Responses that are received after hours or on non-business days may delay shipments accordingly.

Please note that if your billing and shipping addresses do not match we will likely attempt to contact you via email to confirm your order details. In some cases, this will delay order processing by 1 business day or as long as it takes you to respond to our email inquiries. To avoid these potential delays we highly encourage shipping to your confirmed billing address and using payment methods such as Amazon Pay or Paypal.

Item Availability:

Items that are marked as in-stock are in stock and available for purchase. In the rare case that an item sells out unexpectedly, a backorder notification will be sent via email within 2 business days. Items that are subject to backorder are not guaranteed to arrive within the selected shipping method time frame. You can choose to have these items cancelled and refunded by contacting us.

Shipping Companies:

All orders will ship via one of the following shipping companies: UPS, FedEx, USPS, or DHL. Please note that your tracking information will be sent directly from one of these companies to the email address you provided. You’ll receive this tracking information separate from the order status update emails you receive from us.

Shipping Rates:

Our shipping rates are based on the weight and size of the items in your order. To calculate the exact shipping cost of your order simply add the items you’re interested in into your shopping cart and update to the desired quantities. At the bottom of the shopping cart page, there is a shipping calculator. Simply enter your State and Zip code and then click the apply button to see your shipping cost.

Shipping Times:

Shipping transit times will vary depending on the service you select. Packages that are shipped after 3:00 pm CST on Fridays or on the weekend are not picked up by carriers until the following Monday. Orders placed on Holidays will typically ship the next business day.

Please note that orders with any UPS service, including UPS Next Day Air, UPS 2nd Day Air, UPS 3-Day Select, and UPS Ground do not deliver on weekends as part of the carrier’s (i.e. UPS) regular service. Note that even if UPS trucks are operating in your area during the weekend that they will not deliver regular parcels without an additional Saturday delivery surcharge fee paid. At this time the only way to set up orders with weekend delivery through UPS is to order them through our customer service phone line.

Some packages shipped USPS may deliver on Saturdays. Always refer to your tracking information email for the delivery estimates and tracking updates.

Business Days Definition:

Business days are limited to Monday through Friday.

Business days do not include US National Holidays, Government Holidays, and/or Holidays in which any one of our Shipping Companies (e.g. USPS, UPS, or FedEx) have limited or no pickup, delivery, and/or processing services.

Business days do not include service interruptions caused for any reason outside of our control such as national weather emergencies and/or “acts of God” (e.g. earthquakes, hurricanes, blizzards, etc.), etc.

Order Tracking Info:

Tracking info will be updated on your order status page as soon as it is available. To track your order visit one of the following websites:

CALIFORNIA SHIPPING POLICY:

CALIFORNIA AIRSOFT LAW SB199 – California has specific laws pertaining to the safety markings on airsoft guns. The purpose is to distinguish an airsoft gun from a real firearm.

Remember: it is your responsibility to follow all local, state, and federal laws. The information here is for reference only and we encourage you to contact your local authorities to make sure that you are following the latest rules and regulations.

California Laws – For airsoft rifles, shotguns, and other long guns the following are required:
A blaze orange muzzle or blaze orange strip 1-inch thick on both sides of the barrel
Fluorescent coloration over the entire trigger guard

A two-centimetre wide adhesive band with fluorescent coloring around the circumference of any two of the following:
The protruding pistol grip
The buttstock
A protruding ammunition magazine or clip